SmartMedik

At the heart of our mission is the SmartMedik project, a groundbreaking AI platform designed to automate patient experiences and streamline clinical workflows. Through personalized care journeys, enhanced communication channels, and workflow automation, SmartMedik aims to revolutionize the way healthcare is delivered and experienced.

SmartMedik is an innovative AI Healthcare Platform designed to revolutionize patient experiences within healthcare systems. By leveraging artificial intelligence (AI), the platform aims to automate common clinical workflows and streamline patient interactions, ultimately leading to enhanced personalized care and improved healthcare outcomes.

Problem Statement
Patient communication has been defined as a process where information is exchanged between a provider and patient through a standard system and it can be tricky to manage. Nevertheless, to ensure that clinical office work is working efficiently, healthcare centre must take the time to examine what the current situation is and identify any problems that are hindering or may hinder the business’ progress. According to an unofficial statistic, estimated 40 percent of clinical office work involves redundant tasks and wasted effort. Barriers to efficient workflows consist of poor usable design of technology for documentation and communications, resistance to change by providers and staff and inefficient communication and coordination.

Some physician practices still utilize paper-based workflows, which often are time-consuming and error-prone and offer limited security. Such inefficiencies also reduce productivity, negatively affect the bottom line and frustrate patients, staff and physicians.

In additional, such inefficiency will encompassed additional waste through overuse of services, although not necessarily intentionally, and a lack of interoperability and productivity, resulting in an output of more than hundreds of million ringgit annually. Even the use of paper forms costs the industry huge amount money every year. Besides, waste could be raised by absence or no-show of patient.

SmartMedik Modules
The SmartMedik project aims to automate healthcare communication processes to maximize patient outcomes, reduce healthcare costs, and streamline clinical workflows while enhancing patient experiences. The platform consists of six major modules:

Virtual Assistant

The Virtual Assistant module utilizes AI messaging features to power contextually relevant and natural interactions across digital channels. It assists patients in self-serving minor problems such as symptom checking, accessing medicine prescription information, and addressing queries. By leveraging AI, this module boosts patient satisfaction, fosters better engagement, increases patient confidence levels in the medical system, and ultimately achieves better outcomes.

Patient Intake

The Patient Intake module leverages artificial intelligence (AI) to streamline the check-in process, making it safer, smoother, and contactless. Through AI chatbots, the module captures necessary patient data, including mobile insurance uploads, patient history, authorizations, and chronic condition management, facilitating efficient and accurate intake procedures.

e-Appointment

The e-Appointment module offers a self-serve appointment system where patients can conveniently pre-set their consultation appointments by selecting available slots in the system. Automated customized reminders are sent to patients ahead of appointments, ensuring optimal attendance. Moreover, the system automatically updates medical assistance or physicians when patients confirm or cancel appointments, streamlining appointment management processes.

Clinical Intelligence

The Clinical Intelligence module delivers optimal healthcare for every patient by translating clinical data from multiple sources into personalized care plans. These task-based plans navigate both patients and care teams down the optimal path, ensuring efficient and effective care delivery.

Electronic Medical Report

The EMR (Electronic Medical Report) module safely notifies patients of their lab results through text or voice messages. This ensures timely delivery of critical information, facilitating prompt decision-making and follow-up actions as necessary.

Automated Patient CSAT Survey

The Automated Patient CSAT Survey module automates the process of collecting patient satisfaction feedback. By leveraging automation, the module efficiently gathers and analyzes feedback, enabling healthcare providers to gain valuable insights into patient experiences and continuously improve service quality.

SmartMedik

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